When writing a letter to an online shopping company regarding a damaged product received, it's crucial to clearly state the issue, provide relevant details such as order ID and delivery date, and express your expectations for resolution, whether it's a replacement or a refund. Maintain a polite and professional tone throughout the letter to increase the likelihood of a positive response.

Table of Contents:

Complaint Letter to Online Shopping Company Regarding Damaged Product

The Manager,
__________ Online Shopping Company Name,
__________ Address

Date: __/__/____ (DD/MM/YYYY)

Subject: Damaged product received against Order ID: ________

Respected Sir/Madam,

I am writing to inform that I ordered _________ (product name) from your online shopping website on _________ (Order Date), bearing order number _________ (Order Number). The same was delivered to me on _______ (product delivery date), however, when I opened the parcel I saw that the delivered product wasn’t in an acceptable condition. I was really shocked when I saw the condition of the product, _________ (explain your situation).

Therefore, I want you to arrange the return pickup of the defective product and provide me with ________ (replacement/full refund) for the same within _________ (2-7) working days.

Looking forward to your quick and positive response.

Yours truly,
_________ (Name)
_________ (Email id)
_________ (Order id)
_________ (Delivery address)
_________ (Contact number)

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  1. What should I include in the subject line of the letter regarding a damaged product received from an online shopping company?
    • You should include the specific issue, such as "Damaged Product Received - Order ID: ________," to clearly convey the purpose of the letter.
  2. Why is it important to mention the order ID and delivery date in the letter?
    • Including the order ID and delivery date helps the company identify your purchase and investigate the issue more efficiently.
  3. What should I do if the product I received is damaged?
    • You should promptly inform the online shopping company about the issue, providing details of the order, and request a resolution, such as a replacement or a refund.
  4. Is it necessary to provide my contact information in the letter?
    • Yes, providing your contact information ensures that the company can easily reach out to you to address the issue and provide updates on the resolution process.
  5. What should I do if I do not receive a response from the online shopping company?
    • If you do not receive a response within a reasonable timeframe, you may consider following up with the company through other communication channels, such as email or phone, to ensure your issue is addressed.

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