When writing a letter regarding the inability to redeem a voucher, it's essential to maintain clarity and politeness. Clearly state the issue, provide details about the voucher, including its serial number and expiry date if applicable, and describe the error encountered while attempting redemption. Politely request guidance or assistance from the company to resolve the issue promptly.
Sample Letter to Company Regarding Unable to Redeem Voucher
To,
The Manager,
__________ (Company Name),
__________ (Company’s Address)
Date: __/__/____ (Date)
Subject: Unable to redeem voucher bearing no. _________ (voucher serial number – if applicable)
Dear Sir/Madam,
This letter is in reference to the voucher ______ (voucher details) offered by your company.
I, _________ (Your name) resident of ________ (your address) have _________ (purchased/received) the voucher ________ (type of voucher) having serial number _______ (serial number of voucher) with expiry date _______ (expiry date – if applicable). But when I tried to redeem the voucher using _______ (mode of redemption – online/offline/any other), I am unable to succeed and got the error ________ (error type).
I request you to kindly guide me in this regard, on an urgent basis.
Looking forward to hearing from you soon.
Regards,
_________ (Your Name)
_________ (Contact Number)
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Sandeep Bhandari