When writing a letter to the bank regarding a failed IMPS transaction, it's important to maintain clarity and politeness. Clearly state your name, account details, transaction information, and the issue faced. Request the bank to investigate the matter and either reverse the amount or transfer it to the beneficiary's account. Provide your contact details for further communication.
Sample Complaint about the imps failed transaction but amount got debited
To,
The Branch Manager,
_____________ (Name of Bank),
_____________ (Address)
Date: __ / __ / ____ (Date)
From,
_____________ (Name),
_____________ (Address)
Subject: Complaint about the imps failed transaction but amount got debited
Sir/Madam,
Respected, I am ___________________ (Name) a ________________ (savings/ current- Mention bank account type) account holder in your bank for last _________ (Duration) months/years.
I am writing this letter to inform you about the failed transaction from my account ___________________ (Account number) on __________ (Date) done using ________ (Mobile banking/Internet Banking) having transaction number ______________ (transaction number) amounting __________ (Amount).
While making the transaction amount got debited and I received a failed payment notification from the bankside with reference number ________ (reference number). Also, the beneficiary has not received any money yet.
I request you to kindly look into the matter and either reverse the amount or transfer it to the beneficiary’s account ________________ (beneficiary’s name/ account). I shall be highly obliged.
For any queries you may contact me on:
Contact Number: _____________
Email ID: ______________
Thanking you.
Yours faithfully,
__________ (Name),
__________ (Signature)
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Sandeep Bhandari