The Customer Service Manager,
__________ (Airline Name) Airlines,
__________ (Zip Code)
Subject: Ticket Confirmation required for Transaction Number ________
I _________ (Name), am writing this letter in reference to the ticket I had booked online via your website for which I didn’t receive the PNR Number.
I made a booking via your website /online and it went successful. The booking was done for ________ (Date of travel), flight number ________ (Flight Number) which will be departing from _________ (from where flight will start journey/ airport name) towards ________ (destination). I made a reservation for ________ (class of ticket – Business Class / Economy Class) in your airline. The transaction was successfully done and I received a reference number for the same, however, I didn’t receive PNR / Confirmation number for the booking done.
Kindly refer the booking details mentioned below:
Transaction Number: ___________
Transaction Time/Date: _________
Transaction Amount: _________
Flight Number: _________
Flight Date: __________
Request you to kindly provide me with the generated PNR /Confirmation number in order to prevent any issues at the time of the journey. I am hereby enclosing transaction screenshots and booking mails received for your ready reference.