When writing a letter regarding an issue like a train ticket not booked but the amount being debited from an account, clarity and politeness are key. It's important to clearly state the problem, including relevant details like transaction numbers and dates, while avoiding vague language. Politeness helps maintain a positive tone and increases the likelihood of a helpful response. Common pitfalls to avoid include unclear language and omitting necessary details, which can hinder the resolution process.

Table of Contents:

Letter Regarding Unsuccessful Train Ticket Booking with Debit from Account

___________ (Railway Department),
___________ (Address)

Date: __/__/____ (Date)

Subject:  Amount debited but tickets not ________ (booked/confirmed) against transaction no. ___________ (Transaction Number)


I am using your _________ (app/website/online portal/agency service/any other) train ticket booking service  with user ID ________ (User ID). While making a reservation from ________ (departure) to _________ (arrival place) using my ________ (debit card/credit card/internet banking/wallet/cod) amounting  ____________ (amount) for which payment was successfully debited and ___________ (transaction number/reference number/booking ID no.) generated (if applicable) on __________ (booking date). But it’s been more than ________ (hours/days) and till date neither received a booking confirmation or nor amount is credited into my account ______ (source of payment).

I request you check the transaction and confirm the details for this transaction at the earliest.

Yours truly,
_________ (Name),
_________ (Email id),
_________ (Order Number),
_________ (Contact Number)

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  1. What should I include in the subject line of the letter?
    • The subject line should clearly state the issue, including the transaction number for reference.
  2. Why is it important to mention the booking date and transaction number?
    • Providing these details helps the railway department to track the transaction and investigate the issue efficiently.
  3. What documents should I enclose with the letter?
    • If any documents are relevant to the issue, such as transaction receipts or proof of payment, it's advisable to include copies with the letter.
  4. How long should I wait for a response before following up?
    • It's reasonable to wait for a response for a reasonable period, such as a week. If no response is received, a polite follow-up can be sent.
  5. Can I reach out to customer service for immediate assistance?
    • Yes, contacting customer service via phone or email can also be done concurrently to expedite the resolution process.

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