___________ (Railway Department),
___________ (Address)

Date: __/__/____ (Date)

Subject:  Amount debited but tickets not ________ (booked/confirmed) against transaction no. ___________ (Transaction Number)


I am using your _________ (app/website/online portal/agency service/any other) train ticket booking service  with user ID ________ (User ID). While making a reservation from ________ (departure) to _________ (arrival place) using my ________ (debit card/credit card/internet banking/wallet/cod) amounting  ____________ (amount) for which payment was successfully debited and ___________ (transaction number/reference number/booking ID no.) generated (if applicable) on __________ (booking date). But it’s been more than ________ (hours/days) and till date neither received a booking confirmation or nor amount is credited into my account ______ (source of payment).

I request you check the transaction and confirm the details for this transaction at the earliest.

Yours truly,
_________ (Name),
_________ (Email id),
_________ (Order Number),
_________ (Contact Number)

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