Letter for DTH Recharged But Not Credited in DTH Account

When writing a letter regarding a DTH recharge not credited to your account, it's essential to maintain clarity and politeness. Start with a respectful address to the company, stating your customer ID and detailing the recharge amount, payment method, and transaction number. Clearly express the issue of the amount not being credited despite a successful payment and specify the duration since the recharge. Conclude with a polite request to investigate and credit the DTH account promptly.

Table of Contents:

Complaint Letter Regarding Uncredited DTH Recharge

To,
___________ (Company name),
___________ (Company Address),
___________ (City)

Date: __/__/____ (Date)

Subject: DTH recharge not credited, customer ID: ________ (Customer ID)

Sir/Madam,

I am using your DTH service having customer ID ________ (Customer ID). I have done a recharge  of _____________ (amount) using my ________ (debit card/credit card/internet banking/wallet/cod) for which payment was successful against transaction number ___________ (transaction number) on __________ (recharge date). But it’s been more than ________ (days/weeks) and till date recharged amount is not credited into my account ______ (Customer ID).

I request you check the transaction and credit the DTH Account for this transaction at the earliest.

Yours truly,
_________ (Name),
_________ (Email id),
_________ (Order Number),
_________ (Contact Number)

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FAQs

  1. What should I include in the letter regarding an uncredited DTH recharge?
    • Provide details such as your customer ID, the recharge amount, payment method, transaction number, and the duration since the recharge in the letter.
  2. How should I address the recipient of the letter?
    • Begin with a respectful salutation such as "Sir/Madam" or "Dear Sir/Madam" when addressing the company.
  3. Is it necessary to mention the transaction number in the letter?
    • Yes, including the transaction number helps the company identify and trace the payment transaction for quicker resolution.
  4. What should I do if the DTH recharge amount is not credited to my account?
    • Politely request the company to investigate the issue and credit the recharge amount to your DTH account promptly.
  5. What contact details should I provide in the letter?
    • Include your name, email ID, order number, and contact number for the company to reach out to you regarding the issue.

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