When writing a letter regarding a DTH recharge not credited to your account, it's essential to maintain clarity and politeness. Start with a respectful address to the company, stating your customer ID and detailing the recharge amount, payment method, and transaction number. Clearly express the issue of the amount not being credited despite a successful payment and specify the duration since the recharge. Conclude with a polite request to investigate and credit the DTH account promptly.
Complaint Letter Regarding Uncredited DTH Recharge
To,
___________ (Company name),
___________ (Company Address),
___________ (City)
Date: __/__/____ (Date)
Subject: DTH recharge not credited, customer ID: ________ (Customer ID)
Sir/Madam,
I am using your DTH service having customer ID ________ (Customer ID). I have done a recharge of _____________ (amount) using my ________ (debit card/credit card/internet banking/wallet/cod) for which payment was successful against transaction number ___________ (transaction number) on __________ (recharge date). But it’s been more than ________ (days/weeks) and till date recharged amount is not credited into my account ______ (Customer ID).
I request you check the transaction and credit the DTH Account for this transaction at the earliest.
Yours truly,
_________ (Name),
_________ (Email id),
_________ (Order Number),
_________ (Contact Number)
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Sandeep Bhandari