When writing an escalation letter for a delay in service, clarity and politeness are crucial. Clearly state your name, the issue faced, and relevant details such as the request ID and the duration of the delay. Express your dissatisfaction with the lack of response and politely request prompt action to resolve the matter.
Sample Escalation Letter for Delay in Service
To,
The Customer Relation Officer,
_________, (Department name)
_________, (Company’s name)
_________ (Company’s Office Address)
Date: __/__/_____ (date)
Subject: Escalation for the delay in service
Sir/ Madam,
Through this letter, I would like to inform you that I am ___________ (name) and I am a resident of ___________ (mention location).
Respected, I am using ____________ (mention product name) of your company’s brand. I write this letter to inform you that on __/__/_____ (date), I requested for ___________ (mention service name) and for which I received an automated response stating my request ID as ____________ (mention request ID) but, it’s been _____________ (number of days) days and the service of my product has not been done. Moreover, I am unable to get an adequate response from the support team.
I request you to kindly look into the matter. Consider this as an escalation letter for the delay in service.
Thanking you,
Yours truly,
__________ (signature),
__________ (name),
__________ (contact number),
__________ (address)
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Sandeep Bhandari