When writing a positive feedback letter for customer support, it's important to express appreciation clearly and politely. Specify the purpose of the feedback, mention any relevant ticket or service request numbers, and highlight the exemplary service received from the customer support executive. Conclude the letter with a genuine expression of gratitude.
Sample Positive Feedback Letter for Customer Support
To,
___________ (Receiver’s Details),
___________ (Company Name),
___________ (Address)
Date: __/__/____ (Date)
Subject: Feedback letter
Sir/ Madam,
My name is _______ (name) and I am a resident of ________ (mention location).
This letter is in reference to the customer support that I have been seeking from your company for _________ (mention purpose) bearing ticket number ________ (mention service request number/complaint number).
I am highly thankful for the support that I have been served with by __________ (name of the executive). The issue that I have been facing was ________ (mention issue) and that was successfully resolved by your customer support executive.
I believe you find this letter as a genuine appreciation.
Thanking you,
____________ (Signature),
____________ (Name),
____________ (Contact Number)
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Deepanshu Thakral