Customer Service Letter Practice Questions: MCQ Quiz on Customer Service Letters with Answers

Question 1:  Which of the following phrases is best for starting a customer service letter?

(A) Hey

(B) Dear Customer

(C) What's up

(D) Greetings

Question 2:  What is the best way to politely address a customer who has a complaint?

(A) I understand your frustration

(B) You are wrong

(C) You need to fix this

(D) It's not my problem

Question 3:  Which phrase is best for offering help to a customer in a letter?

(A) Let me know how I can assist you

(B) I don’t know what to do

(C) You have to fix this

(D) This is not my concern

Question 4:  What should you say if you need more information from a customer?

(A) I need more details to assist you

(B) I don’t care

(C) This is not important

(D) I am not sure what you mean

Question 5:  How can you politely end a customer service letter?

(A) I hope this helps

(B) You’re welcome

(C) Bye

(D) See you

Question 6:  Which sentence is best for thanking a customer in a letter?

(A) Thank you for reaching out to us

(B) Thanks for your complaint

(C) It’s not my job

(D) I don’t care about your issue

Question 7:  What would be a good phrase to apologize to a customer?

(A) We apologize for the inconvenience

(B) It’s not our problem

(C) We don’t care

(D) This was your fault

Question 8:  Which of these should you avoid in a customer service letter?

(A) Using rude language

(B) Offering help

(C) Giving a solution

(D) Apologizing

Question 9:  What’s the best way to show appreciation to a customer in a letter?

(A) We value your feedback

(B) Just go away

(C) You did nothing special

(D) Your complaint is useless

Question 10:  Which of these would be most appropriate for confirming receipt of a customer’s request?

(A) We’ve received your request and are reviewing it

(B) We ignore your request

(C) We won’t answer you

(D) Your message isn’t important

Question 11:  What should you do if you cannot immediately solve the customer’s issue?

(A) Inform them of the delay and assure them of follow-up

(B) Ignore the problem

(C) Tell them you won’t fix it

(D) Apologize for the issue and walk away

Question 12:  Which phrase is appropriate when explaining a solution to a customer?

(A) Here’s what we can do to resolve the issue

(B) There’s nothing I can do

(C) Deal with it

(D) You have to solve it

Question 13:  How should you address a customer’s personal information in a letter?

(A) Keep it confidential

(B) Share it with others

(C) Ignore it

(D) Leak it

Question 14:  Which of these is an important part of a customer service letter?

(A) Clear and polite language

(B) Using slang words

(C) Writing long paragraphs

(D) Ignoring the issue

Question 15:  How can you reassure a customer about the status of their request?

(A) We are actively working on your request

(B) It’s not important

(C) Your issue is forgotten

(D) Don’t bother us again

Question 16:  What is an appropriate way to ask for the customer’s patience?

(A) We appreciate your patience during this process

(B) Stop being impatient

(C) Don’t waste my time

(D) Hurry up

Question 17:  What is the best way to address an unresolved issue?

(A) We’re working to resolve this

(B) Ignore the issue

(C) Pretend it’s fixed

(D) Tell the customer they are wrong

Question 18:  Which of the following is a good approach to close a customer service letter?

(A) Thank you for your time and patience

(B) I don’t care anymore

(C) Hurry up and solve it yourself

(D) I can’t help you

Question 19:  What should you do if a customer is dissatisfied with your solution?

(A) Apologize and offer further help

(B) Ignore their concern

(C) Tell them they are wrong

(D) Ask them to stop complaining

Question 20:  What is the best way to handle a customer who is angry in a letter?

(A) Stay calm and empathetic

(B) Argue with them

(C) Ignore them

(D) Tell them to calm down