Customer Complaint Letter Practice Questions: MCQ Quiz on Customer Complaint Letters with Answers

This quiz is designed to help you practice writing customer complaint letters. It’s important to be polite and clear when addressing an issue. You should avoid using angry or confusing language, and always ensure to explain the problem and offer a solution. Make sure to be specific and provide enough detail, but keep the letter concise. A good complaint letter will always have a respectful tone, making it more likely to get a positive response.

Question 201: Which part of a customer complaint letter should clearly explain the issue?

(A) Introduction

(B) Salutation

(D) Conclusion

Question 202: What is the tone that should be used in a customer complaint letter?

(A) Angry

(B) Polite

(D) Indifferent

Question 203: Which of these is important to include in a customer complaint letter?

(A) Personal opinions

(B) Detailed descriptions of the problem

(D) Jokes

Question 204: When should you suggest a solution in a customer complaint letter?

(A) Before explaining the issue

(B) After explaining the issue

(D) Never

Question 205: Which of these is a proper way to start a customer complaint letter?

(A) I am very upset about...

(B) I would like to bring to your attention...

(D) I hate this product...

Question 206: How should you conclude a customer complaint letter?

(A) In hope of a quick response

(B) By yelling

(D) By saying nothing

Question 207: What is an important step before sending a complaint letter?

(A) Reading it carefully

(B) Ignoring it

(D) Talking to friends first

Question 208: Which of these is not a common mistake in writing a complaint letter?

(A) Using clear language

(B) Using polite words

(D) Giving a clear description of the problem

Question 209: Why should you avoid using angry language in a complaint letter?

(A) It makes the letter sound unprofessional

(B) It helps to solve the problem faster

(D) It impresses the reader

Question 210: Which of these is a good way to structure a complaint letter?

(A) Start with the problem explain the details then suggest a solution

(B) Start with the solution then explain the problem

(D) Write the solution in the middle of the letter

Question 211: How should you make your complaint letter clear?

(A) Use simple and direct language

(B) Write long confusing sentences

(D) Write in different languages

Question 212: Which of these should be avoided in a customer complaint letter?

(A) Specific details about the issue

(B) Making threats or demands

(D) Offering a reasonable solution

Question 213: What should you do if the company resolves your complaint?

(A) Ignore them

(B) Write a thank-you letter

(D) Tell everyone to avoid them

Question 214: Why is it important to include the dates in your complaint letter?

(A) To show how long the problem has been going on

(B) To impress the reader

(D) To make the letter longer

Question 215: What should be the length of a good complaint letter?

(A) Very long

(B) A few sentences

(D) One word

Question 216: Which of these can make your complaint letter more effective?

(A) Giving too much personal information

(B) Being clear and honest

(D) Ignoring the problem

Question 217: When writing a complaint letter, what should you avoid doing?

(A) Being polite and respectful

(B) Using clear language

(D) Offering possible solutions

Question 218: Why should you include a contact number in your complaint letter?

(A) So they can easily reach you for more information

(B) To make the letter longer

(D) To confuse them

Question 219: Which of these is an important element in a customer complaint letter?

(A) Politeness and professionalism

(B) Name-calling

(D) Writing in an angry tone

Question 220: What is the first thing you should do when writing a complaint letter?

(A) Explain the solution

(B) Introduce yourself and explain the issue

(D) Demand immediate action