Daily Etiquette
The Professional Voice
In an email, your words represent you. Learn how to be direct without being rude.
Key Principles
Avoid All-Caps
Typing in all capital letters looks like shouting. Use standard casing for a polite tone.
Stay Concise
Respect the reader's time. If you can say it in two sentences, do not use five.
Polite Phrasing
Convert direct commands into polite requests:
"Send me the file.""Please send the file when possible."
"I need an answer.""I would appreciate your feedback."
"Call me.""Kindly let me know if we can chat."