The Customer Relations Officer,
__________ (Company Name),
__________ (Company’s Address)

Date: __/__/____ (Date)

Subject: Redemption of coupon

Dear Sir/ Madam,

Most humbly and respectfully, my name is _________ (name) and I am a resident of ________ (address/ locality).

I am writing this letter in reference to the coupon/ promo code which was provided to me by your company. These coupons were provided to me as an offer on purchase of _______ (mention order) bearing invoice number. The mentioned vouchers holds a validity of up to ________ (months/ date). I beg to inform you that I am unable to apply the mentioned promo code/ voucher/ coupon as there is not ample information provided on the coupons. __________ (mention reason – unable to find option on website/ unable to use it on application).

I request you to kindly guide me through the procedure for the application of the promo code. I shall be highly obliged for your kind support.

Thanking you,
__________ (Signature)
__________ (Name)
__________ (Contact Details)

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