When drafting a complaint letter to the bank for an unauthorized transaction, clarity and politeness are key. Clearly state your name, account details, and the unauthorized transaction's details, including the date and amount. Request the bank to stop all payments from your account and freeze it until the issue is resolved. Politely ask for their assistance in resolving the matter and express gratitude for their support.
Table of Contents:
- Sample Letter
- Live Editing Assistance
- How to Use Live Assistant
- Additional Template Options
- Download Options
- Share via Email
- Share via WhatsApp
- Copy to Clipboard
- Print Letter
- FAQs
Sample Complaint Letter for Unauthorized Transaction
To,
The Manager,
_________ (Bank Name),
_________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about an unauthorized transaction
Respected Sir/ Madam,
This is to inform you that my name is _______ (Name) and I hold a _________ (Type of bank account) account in your branch. My account number is ____________ (Account Number).
I am writing this to bring to your concern that on __/__/____ (Date), a transaction of ________ (Amount Debited) was debited from my account having transaction ID _________ (Transaction ID). I beg to inform you that this transaction was not carried out by me in any physical or online form. I am quite surprised to mention that this might be a fraudulent transaction.
I request you to kindly stop all payments from my bank account till the date this issue is resolved and freeze my account for all online and offline transactions. Kindly, look into the matter and guide me through the best possible solution to this problem. I shall be highly obliged for your kind support.
Thanking You,
Yours Truly,
__________ (Account Holder’s Signature)
__________ (Name),
__________ (Contact Number)
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FAQs
- What should I include in a complaint letter for an unauthorized transaction?
- In your complaint letter, include your name, account details, details of the unauthorized transaction (date, amount, transaction ID), and a request to stop payments and freeze your account.
- Why is it important to report unauthorized transactions to the bank?
- Reporting unauthorized transactions promptly helps protect your finances and prevents further unauthorized activity. It also allows the bank to investigate and take appropriate action.
- How long does it take for the bank to resolve an unauthorized transaction complaint?
- The resolution time may vary depending on the complexity of the case. Banks typically aim to investigate and resolve complaints in a timely manner.
- Can I get reimbursed for unauthorized transactions from my bank?
- Yes, many banks have policies to reimburse customers for unauthorized transactions if reported promptly. However, reimbursement policies may vary, so it's essential to check with your bank.
- What should I do if the bank does not address my unauthorized transaction complaint satisfactorily?
- If you are unsatisfied with the bank's response, you can escalate the issue by contacting higher authorities within the bank or seeking assistance from relevant consumer protection agencies or ombudsmen.
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