When drafting a complaint letter about a delay in dispatching goods, it's essential to maintain a polite and clear tone. Clearly state your name, order details including the invoice number and date of placement, and express concern about the delay. Provide a list of the ordered items and request prompt action to resolve the issue.
Sample Complaint Letter for Delay in Dispatch of Goods
To,
The Customer Relation Officer,
__________ (Company’s Name)
__________ (Company’s Address)
Date: __/__/____ (Date)
Subject: Complaint regarding delay in dispatch of goods
Respected Sir/ Madam,
My name is ________ (name) and this letter is in reference to the order bearing invoice number _______ (mention invoice number).
The mentioned order was placed on __/__/____ (date) date and contains the items mentioned below. Respected, this order was to be dispatched on __/__/____ (mention date of dispatch as mentioned in the invoice) but, to the best of my knowledge, it is not yet dispatched and which is affecting our working. It is to request you to kindly look into the matter and do the needful at the earliest so that we receive the same at the earliest.
The following is the list of items ordered:
- ______ (mention product)
- ______ (mention product)
- ______ (mention product)
I shall be highly obliged for your kind support. In case, you have any queries, you may contact me at ______ (contact number).
Thanking you,
________ (Signature),
________ (Name),
________ (Contact Number)
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Sandeep Bhandari