Complaint Letter Practice Questions: MCQ Quiz on Complaint Letters with Answers

Question 1:  Which of these is the most polite way to begin a complaint letter?

(A) I am angry about your service.

(B) I want to complain about something.

(C) I am writing to express my concern about...

(D) You should fix this immediately.

Question 2:  Which phrase should you use to politely ask for a solution in your complaint letter?

(A) Fix this now.

(B) I request that you look into this matter.

(C) You need to solve this problem.

(D) What are you doing about it?

Question 3:  What is the purpose of stating the issue clearly in a complaint letter?

(A) To make the letter longer.

(B) To ensure the reader understands the problem.

(C) To make the reader feel bad.

(D) To be more aggressive.

Question 4:  Which of the following is the most effective way to close a complaint letter?

(A) Please fix this immediately.

(B) I hope this issue is resolved soon.

(C) I demand you reply within a day.

(D) I look forward to your response.

Question 5:  When writing a complaint letter, which of these should you avoid?

(A) Stating the problem.

(B) Using abusive language.

(C) Offering a solution.

(D) Providing evidence.

Question 6:  What should you include to help explain your complaint?

(A) A detailed account of the issue.

(B) Your personal opinions only.

(C) Threats to the recipient.

(D) Irrelevant information.

Question 7:  Which phrase is best to maintain politeness in a complaint letter?

(A) Your service is terrible.

(B) I hope you understand my concerns.

(C) This is unacceptable!

(D) You must fix this now.

Question 8:  What should you avoid when describing your problem in a complaint letter?

(A) Specific details.

(B) Emotional outbursts.

(C) Dates and times.

(D) Photos or evidence.

Question 9:  Why is it important to include your contact information in a complaint letter?

(A) So they can send you a gift.

(B) So they can ask questions or update you.

(C) To make the letter longer.

(D) To sound professional.

Question 10:  Which of these is a polite way to express urgency in a complaint letter?

(A) Please address this matter at your earliest convenience.

(B) Hurry up!

(C) You need to fix this now.

(D) Why are you taking so long?

Question 11:  What type of tone is most appropriate for a complaint letter?

(A) Angry and demanding.

(B) Polite and respectful.

(C) Sarcastic and humorous.

(D) Passive and indifferent.

Question 12:  What should you avoid including in a complaint letter?

(A) Details about the issue.

(B) Your contact information.

(C) Unnecessary threats.

(D) Suggestions for resolution.

Question 13:  Which detail is important to include in a complaint letter?

(A) The date the issue occurred.

(B) Compliments for unrelated services.

(C) Personal grievances unrelated to the issue.

(D) Irrelevant background information.

Question 14:  How should you address the recipient in a complaint letter if you don't know their name?

(A) To Whom It May Concern.

(B) Dear Sir/Madam.

(C) Hello Everyone.

(D) To Whoever Reads This.

Question 15:  What is the main goal of a complaint letter?

(A) To vent frustrations.

(B) To seek a solution.

(C) To criticize the recipient.

(D) To demand compensation.

Question 16:  Which word best describes the language you should use in a complaint letter?

(A) Formal.

(B) Informal.

(C) Aggressive.

(D) Sarcastic.

Question 17:  What should you do after sending a complaint letter?

(A) Wait for a response.

(B) Keep sending multiple letters.

(C) Call immediately to follow up.

(D) Post your complaint publicly.

Question 18:  Which section of a complaint letter should contain your suggested resolution?

(A) Opening paragraph.

(B) Body paragraph.

(C) Closing paragraph.

(D) None.

Question 19:  What is the benefit of keeping your complaint letter concise?

(A) It makes it more persuasive.

(B) It prevents misunderstanding.

(C) It saves the recipient’s time.

(D) All of the above.

Question 20:  What is an effective way to make your complaint letter persuasive?

(A) Provide clear evidence.

(B) Use strong emotional appeals.

(C) Write a very lengthy letter.

(D) Threaten legal action immediately.