When writing a complaint letter about poor after-sales service, it is important to be clear and polite. Start by introducing yourself and providing necessary details about the product and the service issue. Clearly describe the problem and mention any previous attempts to resolve it. Request the company to address your complaint promptly and provide your contact information for further communication. Avoid vague language and ensure all necessary details are included to make your complaint clear and actionable.
Table of Contents:
- Sample Letter
- Live Editing Assistance
- How to Use Live Assistant
- Additional Template Options
- Download Options
- Share via Email
- Share via WhatsApp
- Copy to Clipboard
- Print Letter
- FAQs
Sample Letter for Poor After Sales Service
To,
__________ (Receiver’s Name),
__________ (Receiver’s Address)
Date: __/__/____ (Date)
Subject: Complaint regarding poor after-sales service
Respected Sir/ Madam,
My name is __________ (name) and I am a resident of _________ (location).
I am writing this letter to you in reference to the ________ (mention product name) that I bought from your ______ (showroom/ outlet/ web application/other) on __/__/___ (date). The model number/ name of the product bought is _______ (mention). This is to bring into your kind consideration that the mentioned product started malfunctioning as _______ (mention the issue with the product) for which I tried to reach your customer care center. As per the conversation, the query was supposed to be resolved by __/__/____ (date) but to utter surprise, the issue has not been resolved as of __/__/____ (date). ___________ (mention your point).
It was never expected from a reputed company like yours. Therefore, it is to request you to kindly look into the matter and arrange to attend to the complaint. In case you have any queries, you may contact me at ________ (mention contact number).
Yours Truly,
________ (Signature),
________ (Name),
________ (Contact Number)
Live Editing Assistance
Live Preview
How to Use Live Assistant
The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:
- Start Typing: Enter your letter content in the "Letter Input" textarea.
- Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea.
Additional Template Options
The letter writing editor allows you to start with predefined templates for drafting your letters:
- Choose a Template: Click one of the template buttons.
- Auto-Fill Textarea: The chosen template’s content will automatically fill the textarea.
Download Options
Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.
Share via Email
Click the "Share via Email" button after composing your letter. Your default email client will open with the subject "Sharing My Draft Letter".
Share via WhatsApp
Click the "Share via WhatsApp" button to send the letter as a message to a contact on WhatsApp.
Copy to Clipboard
Click the "Copy to Clipboard" button after composing your letter. You can paste the copied text anywhere you need.
Print Letter
Click the "Print Letter" button after composing your letter to print it directly from the browser.
FAQs
- What details should I include about my product in the complaint letter?
- Include the product name, model number, date of purchase, and a detailed description of the issue.
- How should I describe the service issue in my complaint?
- Clearly mention the problem you faced with the product and any previous attempts to resolve it with customer care.
- What information should I provide about my contact attempts?
- Mention the date you contacted customer care and any promises or deadlines given for resolving the issue.
- What should I include in the introduction of the letter?
- Introduce yourself and provide your location.
- How can I ensure my complaint is taken seriously?
- Be clear, concise, and polite. Provide all necessary details and request the manager to look into the issue.
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Sandeep Bhandari 
lettersdadmin