The Customer Relation Manager,
__________ (Company Name),
__________ (Address)

Date: __/__/____ (Date)

Subject: Complaint about no response

Respected Sir/ Madam,

My name is ______ (Name) and I am a regular buyer from your ________ (website/ application/ store)

I am writing this letter to inform you that on __/__/_____ (Date), I made an order for _______ (Product name) via ________ (Platform – website/ application/ store) and it was supposed to be delivered by __/__/____ (Date). It is to state that the payment of order item was done using ________ (UPI/ card/ NEFT). But to knowledge, it has not yet delivered. It was supposed to be delivered ____ (Days) days ago.

The order details are mentioned below:

Name: __________ (Name)
Address: __________ (Address)
Contact Number: __________ (Contact Number)
Order Number: __________ (Order Number)

I tried reaching out to your customer support but no one is responding. I request you to kindly look into the matter and do the needful. I believe you would consider this as genuine and do the needful at the earliest.

Thanking You,
_________ (Signature),
_________ (Name),
_________ (Contact Number)

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