To,
The Customer Relation Manager,
__________ (Company Name),
__________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about no response
Respected Sir/ Madam,
My name is ______ (Name) and I am a regular buyer from your ________ (website/ application/ store)
I am writing this letter to inform you that on __/__/_____ (Date), I made an order for _______ (Product name) via ________ (Platform – website/ application/ store) and it was supposed to be delivered by __/__/____ (Date). It is to state that the payment of order item was done using ________ (UPI/ card/ NEFT). But to knowledge, it has not yet delivered. It was supposed to be delivered ____ (Days) days ago.
The order details are mentioned below:
Name: __________ (Name)
Address: __________ (Address)
Contact Number: __________ (Contact Number)
Order Number: __________ (Order Number)
I tried reaching out to your customer support but no one is responding. I request you to kindly look into the matter and do the needful. I believe you would consider this as genuine and do the needful at the earliest.
Thanking You,
_________ (Signature),
_________ (Name),
_________ (Contact Number)
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Rahul Sharma