When composing a complaint letter about a defective mobile phone, clarity and politeness are essential. Begin by addressing the Customer Service Officer and providing your name and residential address. Clearly state the details of your purchase, including the model number, order ID, and IMEI number of the mobile phone. Describe the specific issues with the device and request either a replacement or repair. Provide your contact information for further communication. Ensure all necessary details are included for an effective complaint letter.
Sample Complaint Letter about defective mobile
To,
The Customer Service Officer,
____________ (Name Of The Company),
____________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about defective mobile
Respected Sir/Madam,
My name is _________ (Name) and I live at __________ (Residential Address).
I beg to state that I bought a mobile phone having model number __________ (Model Number) having order ID _________ (Order number/ Order ID) on __/__/____ (date) and the IMEI No. of mobile is ____________ (IMEI Number). The above-said product was delivered to my doorstep on __/__/____ (Date).
I would regret informing you that the device came out to be ___________ (faulty/ defective/ broken). It is ____________ (Not Working/ Broken Screen/ Broken Charger/ Cracked Camera Glass/ Cracked Rear Glass – Mention Defect).
I request you to kindly look into the matter and __________ (replace/repair) the above-said product. Should you have any queries? Feel free to contact me at my contact number: ______________ (Contact Number) between ___ AM and ___ PM.
Thanking you,
____________ (Signature),
____________ (Name),
____________ (Address)
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Sandeep Bhandari