When composing a complaint letter about a defective mobile phone, clarity and politeness are essential. Begin by addressing the Customer Service Officer and providing your name and residential address. Clearly state the details of your purchase, including the model number, order ID, and IMEI number of the mobile phone. Describe the specific issues with the device and request either a replacement or repair. Provide your contact information for further communication. Ensure all necessary details are included for an effective complaint letter.
Table of Contents:
- Sample Letter
- Live Editing Assistance
- How to Use Live Assistant
- Additional Template Options
- Download Options
- Share via Email
- Share via WhatsApp
- Copy to Clipboard
- Print Letter
- FAQs
Sample Complaint Letter about defective mobile
To,
The Customer Service Officer,
____________ (Name Of The Company),
____________ (Address)
Date: __/__/____ (Date)
Subject: Complaint about defective mobile
Respected Sir/Madam,
My name is _________ (Name) and I live at __________ (Residential Address).
I beg to state that I bought a mobile phone having model number __________ (Model Number) having order ID _________ (Order number/ Order ID) on __/__/____ (date) and the IMEI No. of mobile is ____________ (IMEI Number). The above-said product was delivered to my doorstep on __/__/____ (Date).
I would regret informing you that the device came out to be ___________ (faulty/ defective/ broken). It is ____________ (Not Working/ Broken Screen/ Broken Charger/ Cracked Camera Glass/ Cracked Rear Glass – Mention Defect).
I request you to kindly look into the matter and __________ (replace/repair) the above-said product. Should you have any queries? Feel free to contact me at my contact number: ______________ (Contact Number) between ___ AM and ___ PM.
Thanking you,
____________ (Signature),
____________ (Name),
____________ (Address)
Live Editing Assistance
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How to Use Live Assistant
The Live Assistant feature is represented by a real-time preview functionality. Here’s how to use it:
- Start Typing: Enter your letter content in the "Letter Input" textarea.
- Live Preview: As you type, the content of your letter will be displayed in the "Live Preview" section below the textarea.
Additional Template Options
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- Choose a Template: Click one of the template buttons.
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Download Options
Click the "Download Letter" button after composing your letter. This triggers a download of a file containing the content of your letter.
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Click the "Share via Email" button after composing your letter. Your default email client will open with the subject "Sharing My Draft Letter".
Share via WhatsApp
Click the "Share via WhatsApp" button to send the letter as a message to a contact on WhatsApp.
Copy to Clipboard
Click the "Copy to Clipboard" button after composing your letter. You can paste the copied text anywhere you need.
Print Letter
Click the "Print Letter" button after composing your letter to print it directly from the browser.
FAQs
- Q: How should I address the recipient of the complaint letter?
- A: Address the letter to the Customer Service Officer or appropriate authority of the company.
- Q: What details should I include in the subject of the letter?
- A: Clearly state "Complaint about defective mobile" to indicate the purpose of the letter.
- Q: Why is it important to mention the purchase details in the letter?
- A: Mentioning the purchase details such as model number, order ID, and IMEI number helps the company identify the transaction and take appropriate action.
- Q: Should I provide specific details about the issues with the mobile phone?
- A: Yes, clearly describe the specific issues encountered with the mobile phone to facilitate prompt resolution.
- Q: What should I request from the company in the letter?
- A: Request prompt attention to the matter and either a replacement or repair of the defective mobile phone, ensuring clarity in your request for resolution.
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Sandeep Bhandari