To,
The Manager,
__________,(name of the responsible person)
__________ (receiver’s details)
Date: __/__/____ (Date)
From,
____________ (Your name),
____________ (Your address)
Subject: Difficulty in contacting customer service
Sir/ Madam,
Respectfully, I am writing this letter to inform you that my name is ___________ (Name), and I have been a regular customer of your company for the past ___________ (mention the duration). My customer ID/user ID is __________ (mention your customer ID/user ID).
I am writing this letter to bring to your kind attention that I have been trying to contact your customer care support from past __________ (number of days), but unfortunately, I am failing to do so. I have tried contacting at _____________ (mention the contact number) and followed the IVR procedure as instructed, but I have been unable to connect the call. Therefore, I request you to kindly arrange a call back for me on __/__/___ (date) at __:__ (time) time approximately. My contact number is ____________ (mention your contact number).
I request you to look into the matter at the earliest possible. For any further queries, please do not hesitate to contact me at ___________ (Mention contact details).
Thanking you,
Regards,
___________ (Signature),
___________ (Name),
___________ (Contact details)
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Rahul Sharma