When drafting a complaint letter about a defective television, it's crucial to maintain a polite and clear tone while providing specific details about the purchase, such as the date, bill number, model number, and warranty period. Clearly describe the issues with the television and politely request repair or exchange under warranty.
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- FAQs
Complaint Letter Regarding the Defective TV - Complaint Letter Regarding Defective Television Purchase
To,
The __________ (Showroom) Manager,
_____________ (Name of the Shop),
_____________ (Address)
Date: __ /__ /____
Subject: Complaint regarding the defective television
Sir/Madam,
I am _________ (Name) and I am a resident of _____________ (Address).
I am writing this letter to report a complaint about a defective television I purchased from your showroom. Below are the exact details of the product:
The date on which purchased:
Bill Number:
Model Number:
Warranty Period assured:
I want to bring to your notice that the product is _____________ (Mention the defectiveness/broken from the side/not working/scratched/screen not working/any other issue). I have been a regular customer of your shop/showroom and I have always received excellent service. I am attaching a copy of the bill for your reference.
Please send someone and get me the product repaired or exchanged accordingly at the earliest. Just a kind reminder, it is still under warranty.
Hoping for a response soon,
Yours _____________ (Truthfully/Faithfully/Sincerely)
______________ (Name)
______________ (Signature)
Enclosed: Bill Copy
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FAQs
- Is it important to provide specific details about the purchase in the complaint letter?
- Yes, including details such as the date of purchase, bill number, and model number helps the showroom manager identify the transaction and resolve the issue efficiently.
- Should I mention my past experiences with the showroom in the letter?
- It's optional but mentioning past positive experiences can emphasize the disappointment caused by the recent purchase issue.
- What should I do if the defective product is still under warranty?
- Request repair or exchange of the product, highlighting that it is still under warranty, as mentioned in the letter.
- Is it necessary to enclose a copy of the bill with the complaint letter?
- Yes, enclosing a copy of the bill provides evidence of the purchase and helps expedite the resolution process.
- How should I address the showroom manager in the letter?
- Address the manager respectfully as "Sir/Madam" or "Dear Sir/Madam" to maintain a polite tone.
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