_____________ (Receiver’s Name)
_____________ (Name of the company)
Date: __/__/_______ (date)
Subject : Apology for defective product
This letter is in reference to the complaint letter received by our support department on __/__/_____(date). On behalf of ______________ (name of the company), I sincerely apologize for delivering damaged goods in your last purchase. We apologize that due to __________ (mention reason) delivered goods in a bad condition. This incident was totally unexpected and we would have never done that on purpose.
We regret the inconvenience caused to you. I will ensure that your order will be re-delivered as soon as possible and I promise you that we will take utmost care of delivery.
Hope to serve you better and improve your shopping experience in the future.
If you have any questions or concerns regarding this matter, please do contact us at _______________ (contact details).