_________ (Customer’s details)
Date: __/__/____ (Date)
Subject: Apology letter
Dear Sir/ Madam,
My name is __________ (name) and I write this letter on behalf of _______ (company name/ shop name/ any other).
I write this letter in reference to the complaint that we received from your end regarding poor service. We apologise for the poor service and feel sorry for the same. We do not believe in making customers unhappy. Furthermore, we admit the guilt and regret the action.
This is to request you to accept our sincere apology and give us another chance to serve you better.
__________ (Your name),