When writing an apology letter to an unhappy customer, it is important to be clear and polite. Start by addressing the customer respectfully and introduce yourself and your position. Acknowledge the complaint, sincerely apologize, and express regret for the poor service. Request the customer to accept your apology and offer a chance to serve them better in the future. Avoid unclear language and ensure all necessary details are included to convey your commitment to improvement.
Sample Apology Letter to the Unhappy Customer for Service
To,
_________,
_________,
_________ (Customer’s details)
Date: __/__/____ (Date)
Subject: Apology letter
Dear Sir/ Madam,
My name is __________ (name) and I write this letter on behalf of _______ (company name/ shop name/ any other).
I write this letter in reference to the complaint that we received from your end regarding poor service. We apologise for the poor service and feel sorry for the same. We do not believe in making customers unhappy. Furthermore, we admit the guilt and regret the action.
This is to request you to accept our sincere apology and give us another chance to serve you better.
Regards,
__________ (Signature),
__________ (Your name),
__________ (Designation)
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Sandeep Bhandari 
Deepanshu Thakral