When drafting an apology letter to a patient for a mistake in the hospital, it's essential to address the issue directly, express genuine remorse, and assure the patient that steps will be taken to prevent similar incidents in the future. Maintaining a polite and respectful tone is crucial, along with providing assurance of improved service.
Sample Letter by Hospital Staff Apologizing for Mistake
To,
_________ (Patient’s name),
_________ (Address)
Date: __/__/_____ (date)
Subject: Complaint ID- _______ (complaint ID number) regarding ______ (complaint details)
Respected Sir/Madam,
This letter is in reference to the complaint letter bearing complaint ID number _____________ (mention) in regard to patient _______ (name of the patient) bearing patient ID ________ (mention patient ID).
As per the complaint received from your end, ___________ (mention what was stated in the complaint letter). Apologetically, I write this letter in order to seek forgiveness from your end for whatever was done. Such negligence was not expected from our staff and ensure to look into it considering as a major issue.
I beg to please you for accepting my sincere apology on behalf of the hospital staff. We believe you would consider this as a genuine request for forgiveness. We ensure to provide you with better service.
For ___________ (hospital’s name)
___________ (Authorized Signatory)
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Sandeep Bhandari 
Deepanshu Thakral