When writing an apology letter to a hotel guest for cleanliness issues, it is important to be clear and polite. Address the guest formally, state the purpose of the letter, and sincerely apologize for the inconvenience. Explain the reason for the issue, take responsibility, and express regret. Assure the guest of improved services in the future and invite them to stay again. Avoid unclear language and ensure all necessary details are included, like dates, names, and specific issues.
Sample Letter for Bad Service/Cleanliness Issue
To,
___________(Name of the guest)
___________(Address)
Date: __/__/_____ (Date)
Subject: Apology for bad service/cleanliness issue
Respected Sir/Madam,
On behalf of ____________ (name of the hotel), I ___________ (name and designation) would like to offer my sincere apology to you for the inconvenience caused to you and your family members during your stay at our hotel.
I deeply regret that our team members have failed to meet your expectations and we admit that our services were not up to the mark. I wanted you to know that the reason for the unhygienic rooms/lobby was due to _________ (lack of staff members/ sudden snowfall/ others).
Once again, I apologize on behalf of all the staff members and we seek your forgiveness regarding the same. Please provide us another chance to serve you on your next stay at _________ (name of the hotel).
Thank you for your understanding. See you next time.
Thank you,
___________(Signature),
___________(Name),
___________(Designation)
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