When drafting an apology letter to a hotel guest for bad service, it's crucial to acknowledge the guest's experience, express genuine regret, and assure them of corrective actions. Maintain a professional and polite tone throughout the letter, addressing the guest's concerns directly and offering reassurance that steps will be taken to prevent similar issues in the future.
Sample Apology Letter to Hotel Guest for Bad Service
To,
_________,
_________,
_________ (Mention recipient’s details)
Date: __/__/_____ (date)
Subject: An apology for bad service
Sir/ Madam,
I write this letter on behalf of ___________ (mention hotel name). This letter is in reference to the complaint that we have received from your end on __/__/____ (date) regarding the bad service experience you encountered during your stay at our property.
We regret and apologize for not serving you good. We accept that such service is intolerable and also not expected by the management of a reputed property like ours. We assure that this will not happen in future.
Again sorry for the poor experience. We believe you would give us another chance to serve you better.
Regards,
__________ (signature),
__________ (name),
__________ (designation)
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Sandeep Bhandari 
Deepanshu Thakral