Apology Letter to Customer for Wrong Pricing in Quotation – Sample Letter of Apology for Wrong PricingApology Letter to Customer for Wrong Pricing in Quotation – Sample Letter of Apology for Wrong Pricing
When drafting an apology letter for providing incorrect pricing in a quotation, it's crucial to express regret for the error and provide a clear solution. The letter should include details of the incorrect quotation, acknowledge the mistake, provide the corrected quotation, and request the customer to consider the previous quotation null and void. Politeness and clarity are key to maintaining a professional tone and fostering a positive customer relationship.

Table of Contents:

Sample Letter of Apology for Wrong Pricing

From,
__________ (Your Designation),
__________ (Name of the Company),
__________ (Company’s Address)

Date: __/__/____ (Date)

To,
__________ (Name of the Customer)
__________ (Customer’s Address)

Subject: Apology for incorrect quotation

Respected Sir/ Madam,

This letter is in reference to the quotation which was sent to you on __/__/____ (date) bearing quotation number _________ (quotation number) for ______________ (mention purpose).

Most apologetically, I beg to inform you that the prices mentioned in the quotation are incorrect and need a correction. Therefore, it is to inform you that a new quotation with the revised price is attached herewith to this letter. I request you to kindly consider the previous quotation as null and void.

I shall be highly obliged.

For,
________ (Company Name),
________ (Signature),
________ (Name),
________ (Contact Number)

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FAQs

  1. What should I include in an apology letter for incorrect pricing in a quotation?
    • Express regret for the error, provide details of the incorrect quotation, offer a corrected quotation, and request the customer to consider the previous quotation null and void.
  2. Why is it important to acknowledge the mistake in the apology letter?
    • Acknowledging the mistake demonstrates accountability and sincerity, which can help in maintaining customer trust.
  3. How should I address the customer in the apology letter?
    • You can use "Respected Sir/Madam" or "Dear [Customer's Name]" to address the customer politely and professionally.
  4. Should I offer any compensation for the inconvenience caused by the incorrect quotation?
    • While it's not mandatory, offering a discount or other forms of compensation can help in appeasing the customer and maintaining a positive relationship.
  5. How can I ensure such errors are avoided in the future?
    • Implementing thorough quality checks and review processes can help in minimizing errors in quotations and other documents.

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