_____________ (Name of the company),
Date: __/__/_______ (date)
_____________ (Contact details)
Subject: Apology letter for miscommunication
This letter is in reference to the complaint letter received by our ____________ (name of the department) on date __/__/_____(date). We deeply apologize for the inconvenience caused to you due to miscommunication. __________ (mention issue).
We have realized our mistake and we admit that whatever happened was totally wrong. We are sorry that this internal miscommunication caused you so much trouble.
We regret that we could not match your expectations. I hope that you will understand this and accept our deepest apologies. We will make sure that incidents like these will not happen again in the future. If you wish to discuss more regarding this matter, you can reach us at ___________ (contact details).
Thank you for your time and patience.
_____________ (Your Name)