_________ (Name of the customer)
_________ (Address of the customer)
Date: __/__/_____ (date)
Subject: Apology letter
Through this letter, I would like to apologize for the technical error that has recently taken place on __/__/____ (date). My name is __________ (name) and I’m writing this letter on behalf of _________ (company name).
I would like to apologize for the incident that took place on __/__/____ (date) i.e., ___________ (mention what happened – website not working/product price incorrect displayed/incorrect order placed/ order not received/other) this was totally unintentional act. All this happened due to the reason _______________ (mention reason). I request you to kindly forgive us for the same. We shall ensure that such issues won’t be repeated in the coming future.
I look forward to hearing back from you if you have more concerns in this regard. You may contact me at the contact details mentioned below.
__________ (mention company name),
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