When writing an apology letter to a customer due to a technical error, it's crucial to express sincere regret for the inconvenience caused and provide a clear explanation of the situation. Apologize for the specific incident, explain the cause of the error, and assure the customer that steps are being taken to prevent similar issues in the future. Encourage open communication and offer assistance to address any further concerns the customer may have.
Sample Apology Letter for Technical Error
To,
_________ (Name of the customer)
_________ (Address of the customer)
Date: __/__/_____ (date)
Subject: Apology letter
Sir/ Madam,
Through this letter, I would like to apologize for the technical error that has recently taken place on __/__/____ (date). My name is __________ (name) and I’m writing this letter on behalf of _________ (company name).
I would like to apologize for the incident that took place on __/__/____ (date) i.e., ___________ (mention what happened – website not working/product price incorrect displayed/incorrect order placed/ order not received/other) this was totally unintentional act. All this happened due to the reason _______________ (mention reason). I request you to kindly forgive us for the same. We shall ensure that such issues won’t be repeated in the coming future.
I look forward to hearing back from you if you have more concerns in this regard. You may contact me at the contact details mentioned below.
Yours Truly,
__________ (mention company name),
__________ (signature),
__________ (name),
__________ (address)
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Sandeep Bhandari 
Deepanshu Thakral