Apology Letter to Customer Due to Technical Error – Sample Letter of Apology for Technical Error

To,
_________ (Name of the customer)
_________ (Address of the customer)

Date: __/__/_____ (date)

Subject: Apology letter

Sir/ Madam,

Through this letter, I would like to apologize for the technical error that has recently taken place on __/__/____ (date). My name is __________ (name) and I’m writing this letter on behalf of _________ (company name).

I would like to apologize for the incident that took place on __/__/____ (date) i.e., ___________ (mention what happened – website not working/product price incorrect displayed/incorrect order placed/ order not received/other) this was totally unintentional act. All this happened due to the reason _______________ (mention reason). I request you to kindly forgive us for the same. We shall ensure that such issues won’t be repeated in the coming future.

I look forward to hearing back from you if you have more concerns in this regard. You may contact me at the contact details mentioned below.

Yours Truly,
__________ (mention company name),
__________ (signature),
__________ (name),
__________ (address)