When drafting an apology letter to a client for sending the wrong product, it's essential to maintain clarity and politeness. Start by addressing the client respectfully and acknowledging the mistake. Clearly state the details of the incorrect product sent and assure the client that the correct product will be dispatched promptly. Express regret for any inconvenience caused and reaffirm commitment to providing the best service. End the letter with a polite closing and signature.
Sample Apology Letter for Sending Wrong Product
To,
__________ (Name of the Client)
__________ (Name of the Company)
__________ (Address)
Date: __/__/____ (Date)
From,
The Manager,
__________ (Name of the Company)
__________ (Address)
Subject: Apology for sending wrong product
Dear Sir/Madam,
In reference to your order________ (reference no.) dated __/__/____ (Date) for ____________ (product description), please note we were informed that the product delivered was not as specified during the order. We sincerely apologize for this error and inconvenience caused.
We have already lined-up dispatch of new _________ (product name). Assuring you of our best attention always.
We regret the inconvenience caused.
Thanking you,
Regards,
__________ (Your Name)
__________ (Designation)
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Kshitij Tarun