When drafting an apology letter to a customer for a bounced cheque, it's essential to acknowledge the mistake, express sincere regret, and offer apologies for any inconvenience caused. Clearly state the details of the bounced cheque, including the cheque number and date. Take responsibility for the error and assure the customer that steps will be taken to rectify the situation. Provide contact information for further communication and express gratitude for their understanding.
Sample Apology Letter from Bank to Customer for Cheque Bounce
From,
______________ (Designation),
______________ (Name of the bank),
______________ (Address of the bank),
Date: __/__/_____ (date)
To,
______________ (Name of the customer),
______________ (Address of the customer),
Subject: Apology for cheque bounce
Respected sir/madam,
This is to most humbly inform you that, my name is ____________ (name) and I am the ____________ (designation) at ______________ (location) branch.
I am writing this letter in reference to the cheque number ___________ (mention cheque number) issued on __/__/______(date). I regret to inform you that your cheque got bounced due to __________ (mention reason for cheque bounce) from our side.
Therefore, kindly accept this letter as my deepest apologies regarding this matter. I apologize for the inconvenience caused to you. If you have any questions regarding this, please do not hesitate to contact me at __________(contact details).
Thank you for your kind understanding.
Kind Regards,
______________ (Your name)
______________ (Designation)
______________ (Contact details)
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