When composing an apology letter for order cancellation due to documentation issues, clarity and politeness are essential. Clearly state the reason for cancellation and express regret sincerely. Ensure to provide necessary details like the ordered item and how the recipient can rectify the situation. Avoid unclear language and always maintain a respectful tone.
Sample Apology Letter for order Cancellation
To,
__________,
__________ (mention recipient’s details)
Date: __/__/____ (date)
Subject: Apology for order Cancellation
Respected sir/ madam,
My name is ___________ (name) and I write this letter on behalf of _________ (company name) in reference to the recent order that we have placed in your company for ___________ (mention ordered item).
I write this letter with the utmost respect to apologetically inform you that the order has been canceled due to the ___________ (non-submission of required documents/incomplete KYC/pending documents/incomplete form submission/other). It is to request you to kindly do the needful and then try placing the order again.
We look forward to having better business opportunities in the future. For any queries, you may reach us at our customer support number.
Regards,
___________ (Signature),
___________ (Your name),
___________ (Designation)
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Sandeep Bhandari 
Deepanshu Thakral