_________ (Name of the customer),
_________ (Address of the customer),
Date: __/__/_____ (date)
Subject: Apology for order cancellation
This letter is in reference to the order ID____________ (mention order ID) dated __/__/______ (date). I am writing this letter to inform you that your order has been cancelled due to late payment. On behalf of ___________ (company’s name), I deeply apologize for the inconvenience caused to you.
We are very sorry for the trouble it may have caused but due to policies of the company, we had to cancel your order. If you wish to order again, you can reach us at ___________ (contact details). We promise you that we will provide you the best services.
Thank you for your understanding and support.