When writing an apology letter for a long wait, it's crucial to express genuine regret and take responsibility for the delay. Clearly state your name, position, and the reason for the delay. Offer a sincere apology and, if appropriate, provide compensation or an offer to make up for the inconvenience caused to the customer. End the letter with a polite closing and signature.
Sample Apology Letter for Long Wait
From,
The Manager,
__________(Name of the Company)
__________(Address)
Date: __/__/____(Date)
To,
__________(Name of the Customer)
__________(Address)
Subject: Apology for the long time wait
Respect Sir/Madam,
With due respect, I am __________(Your Name), The Manager of __________ (Name of the Company). I am writing this letter to sincerely apologize to you for waiting for __________(Mention the duration) on date __________(Date). However, due to __________(Mention reason, system not responding/ power cut/ staff member not available, any other reason), we could not serve/help you instantly.
This was our fault and therefore we have decided to provide you with a ________ (discount/coupon/any other offer- if applicable) on your __________(Purchase/ Service). I would like to state that we are committed to serving our customers exceptionally every day and we are extremely sorry for the inconvenience caused to you from our side.
Yours Faithfully/Sincerely,
__________(Signature)
__________(Name)
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Sandeep Bhandari 
Kshitij Tarun